FAQ

1. What does your service include?
For a full description of our service visit our services page.

2. Are you insured?
Yes, our staff are fully insured, bonded and covered by workers comp for your protection and peace of mind.

3. How do you ensure the integrity of your cleaners?
Each of our staff members has successfully passed a police screen, undergone a thorough training process and consider themselves particular people, with a strong work ethic who take pride in a job well done.

4. What if some of my property gets damaged?
Every care is taken to make sure your home is treated with the utmost care. In the event of an accident, your property will be repaired or replaced as appropriate.

5. Do I have to be home for the service.
Most of our clients choose not to be present during the clean. If you feel more comfortable being present, please do. Our cleaners are more than happy to work around you. You can leave your keys in a predetermined place, leave a copy with our office or we can gain entrance
through coded keypads. We will accommodate your preference and comfort level.

6. What if I have to cancel a scheduled clean?
We understand that unforeseen circumstances may arise, and cleaning may have to be cancelled. If possible, we do request you let us know of a cancellation before 10am the day prior your scheduled clean, otherwise a small cancellation fee may apply.